Teka Home app privacy policy

If you register as a user of the TEKA HOME App, this Privacy Policy shall apply to you. The user must carefully read this Privacy Policy, which has been drafted in a clear and simple manner, to facilitate its understanding, and the user may freely and voluntarily determine whether or not he/she wishes to provide his/her personal data to TEKA.

We hereby inform you that this Privacy Policy may be subject to updates, changes and variations. However, in the event that a substantial change is necessary or requires your express consent, you will be notified directly so that you may be informed of such modifications.

1.- WHO WE ARE?

Owner: TEKA INDUSTRIAL S.A. (hereinafter, “TEKA”).
VAT: A-39004932
Corporate address: Calle Cajo 17, 39011 Santander.
Public Registry: Inscrita en el Registro Mercantil de Cantabria, al Tomo 453, Folio 163, Hoja número 2152, inscripción 1ª
Contact Phone Number: 942 355 050
Email: mail@teka.com

2.- INFORMATION

By accepting this Privacy Policy, the user (hereinafter, the “User” or, where applicable, the “Users“) is informed that the personal data provided through the TEKA HOME App (hereinafter, the “App“) will be processed by TEKA as the data controller.

3.- OBLIGATION TO PROVIDE THE DATA

The data requested in the user registration form are mandatory (unless otherwise specified in the required field) in order to fulfil the purposes for which they are being collected.

Therefore, if they are not provided or are not provided correctly, you will not be able to register in the App, although you will be able to freely view certain contents of the App.

4.- FOR WHAT PURPOSE WILL TEKA PROCESS THE USER’S DATA?

The User’s personal data shall be processed by TEKA for the following purposes:

To register the user in the App: To manage the registration of the user in the App as well as to be able to offer him/her all the functionalities of the App.
Use and Functionalities: To manage the use and functionalities of the user in the App.
Sending commercial communications to the User: Sending commercial communications to the User about TEKA branded products and services, by electronic and/or conventional means, provided that the User has expressly accepted this by clicking the box provided for this purpose.
To keep the User informed about the latest news from TEKA on its Social Network profiles: If the User becomes a follower of TEKA on its Social Network profiles, he/she shall be able to view the communications published by TEKA. The User who does not wish to continue receiving communications from TEKA on the Social Networks should stop following its profiles.
To comply with legally established obligations: When the processing is necessary in order to comply with a legal obligation derived from Spanish law or from the law that may be applicable to TEKA (tax regulations, for example).

5.- WHAT USER DATA WILL TEKA PROCESS?

TEKA may process the following personal data of the User:

a) To register the user in the App

Identification data: name, surname and first name.
Contact details: e-mail address, telephone number and postal address.

b) Use and functionalities

Product data: Serial number, date of purchase, invoice, last access, registered data of the products associated with a user.

c) Send commercial communications to the User

Identification data: name, surname and ID card number.
Contact details: e-mail address, telephone number and postal address.

d) To keep the User informed about TEKA’s news on its profiles on the Social Networks: data relating to the User’s profile, as well as those that are manifestly public.

e) To comply with the legally established obligations: Any data that may be legally required.

When the User provides data of third parties, he/she declares that he/she has the consent of said third parties and/or sufficient legitimacy and undertakes to provide them with the information contained in the Privacy Policy, exempting TEKA from any liability in this regard.

Nevertheless, TEKA may carry out the appropriate verifications to ascertain this fact, adopting the corresponding due diligence measures, in accordance with data protection regulations.

In addition, TEKA may also process your personal data for any or all of the following purposes for which it has a legitimate interest:

Assist you or your device to register your products.
Provide you with a Service or feature you request.
Analyse our products and services to help us better understand our customers in order to provide them with the most relevant communications, services and experiences
Provide you with software updates, maintenance services and support for your devices
Respond to requests and enquiries, including those regarding your personal information
Identify, prevent and protect against fraud and other criminal activity, claims and other liabilities
Operate, evaluate and improve our business (including developing new products, improving our products and services, managing our communications, analysing our products, customer base and services, conducting market research, performing data analysis, and performing accounting, auditing and other internal functions).

6.- WHAT IS THE LEGITIMACY OF THE PROCESSING OF THE USER’S DATA BY TEKA?

The processing of the User’s data by TEKA is legitimized when you give your consent when registering in the App, expressly accepting this Privacy Policy, as well as for the fulfilment of the provision of services or contractual relationship and, where appropriate, compliance with legal obligations and legitimate interest. In particular, TEKA processes the User’s data in accordance with the following legitimate bases:

Registering the user in the App: Consent.
Use and functionalities: Contractual relationship
Sending commercial communications to the User: Consent.
To keep the User informed about TEKA’s news on its profiles on the Social Networks: Consent.
To comply with legally established obligations: compliance with a legal obligation.

The consents obtained for the aforementioned purposes are independent, and the User may revoke only one of them without affecting the others.

7.- RETENTION OF DATA

The User’s personal data shall be retained by TEKA for the following periods:

Registration of the user on the App: For as long as the user continues to be registered on the App, and once the user has been deregistered, for the time necessary to comply with possible legal responsibilities.
Use and Functionalities: As long as the user remains registered on the App, and once the user unsubscribes, for the time necessary to comply with possible legal responsibilities.
Send commercial communications to the User: the data will be processed for this purpose until the User opposes the processing and revokes their consent.
To keep the User informed about TEKA’s news on its profiles on the Social Networks: the data shall be processed in accordance with said purpose until the User stops following TEKA’s profiles on the Social Networks.
To comply with the legally established obligations: The data provided in order to comply with the obligations arising from the services offered by TEKA shall be kept for the legally established periods.

8.- WITH WHICH RECIPIENTS WILL THE USER’S DATA BE SHARED?

The User’s personal data may be communicated to:

Public Administrations, in the cases provided for by law, on the basis of compliance with a legal obligation.
Courts and Tribunals, in the cases provided for by law, based on compliance with a legal obligation.
Companies of the corporate group to which TEKA belongs, for administrative and business management purposes, on the basis of the legitimate interest recognised in recital 48 of the GDPR.
Service providers, carefully selected companies that provide services to us or on our behalf, such as customer contact centers, customer service activities, advertising (including personalised advertising on our websites, third-party websites or online platforms), that carry out customer satisfaction surveys or billing work, or that send e-mails on our behalf. These providers are also committed to protecting your information.

9.- COMMERCIAL AND PROMOTIONAL COMMUNICATIONS

One of the purposes for which TEKA processes the personal data provided by the Users is to send them commercial communications with information relating to products, services, promotions, offers, events or news, relevant to the Users, as well as the TEKA Newsletter.

In the event that the User wishes to stop receiving commercial or promotional communications from TEKA, he/she may request cancellation of the service by clicking on the link that will appear at the bottom of the commercial communications sent.

10.- USER’S LIABILITY

The User guarantees that he/she is over eighteen (18) years old and that the data provided to TEKA are true, exact, complete and up to date. To these effects, the User is responsible for the veracity of all the data he/she provides and shall keep the information provided suitably updated, in such a way that it corresponds to his/her real situation.

Likewise, he/she guarantees that he/she has informed the third parties from whom he/she provides his/her data, if he/she does so, of the aspects contained in this document. Likewise, he/she guarantees that he/she has obtained their authorisation to provide their data to TEKA for the aforementioned purposes.

In any event, the User shall be liable for any false or inaccurate information provided through the Web Site and for any damages, direct or indirect, which this may cause to TEKA or to third parties.

11.-RIGHT’S EXERCISE

As the owner of the data, the User may send a letter to TEKA, to the address indicated in the heading of this Privacy Policy, or by e-mail to the following address: mail@teka.com, attaching a copy of proof of identity, at any time and free of charge, in order to exercise the following rights:

a) Right of Access:

You shall have the right to be informed by TEKA as to whether or not it is processing your personal data and, if so, to be able to access such data and receive information on the purposes for which they are processed, the categories of data affected by the processing, the recipients to whom your personal data were communicated and the foreseen period of data retention, among other information.

b) Right of rectification and erasure:

You will have the right to request the deletion of personal data provided that the applicable legal requirements are met, and the rectification of inaccurate data concerning you when, among other reasons, they are no longer necessary for the purposes for which they were collected.

c) Restriction of processing, withdrawal of consent and total or partial objection to processing:

In certain circumstances (e.g. in case the applicant contests the accuracy of his or her data, while the accuracy of the data is being verified), you may request that the processing of your personal data be restricted, with the data being processed only for the exercise or defence of claims.

You also have the right to withdraw your consent and to object to the processing at any time, on grounds relating to your particular situation, if the processing is based on our legitimate interest or on the legitimate interest of a third party (including processing for the purpose of direct marketing and profiling). In this case, TEKA will cease processing, unless legitimate reasons can be demonstrated.

d) Portability of your data:

You shall have the right to receive the personal data provided by TEKA in a structured, common and machine-readable format, and to be able to transmit it to another data controller without being prevented from doing so by the data controller to whom you have provided it, in the cases provided for by law for this purpose.

e) Automated individual decisions:

Also, in addition to the above rights, in the event of automated decisions, including profiling, you shall have the right to obtain human intervention by TEKA and to express your point of view and challenge the decision.

f) Other:

Similarly, where personal data is transferred to a third country or an international organisation, you shall have the right to be informed about how you can access or obtain a copy of the appropriate safeguards relating to the transfer.

Likewise, you may lodge a complaint regarding the protection of your personal data with the relevant Supervisory Authority when the data subject considers that TEKA has infringed the rights recognised by the applicable data protection regulations.

12.- SECURITY MEASURES

TEKA shall treat the User’s data at all times in an absolutely confidential manner and shall maintain the mandatory duty of secrecy with respect thereto, in accordance with the provisions of the applicable regulations, adopting for this purpose the necessary technical and organisational measures to guarantee the security of your data and to avoid its alteration, loss, unauthorised processing or access, taking into account the state of technology, the nature of the data stored and the risks to which they are exposed.

13.- CHANGES

TEKA reserves the right to revise its Privacy Policy at any time it deems appropriate, in which case this will be communicated to the Users. For this reason, please check this privacy statement regularly to read the most recent version of TEKA’s Privacy Policy.

14.- ACCEPTANCE AND CONSENT

The User declares to have been informed of the conditions on personal data protection, accepting the content of this Privacy Policy.

Last updated: April 30 2021